Frequently Asked Questions (FAQ)
What types of products and services do you offer?
We specialize in custom-painted models, custom-painted terrain and battle-ready, pre-painted terrain for tabletop war games like Middle-earth, Warhammer and others.
Do you ship internationally?
Currently, we only ship to Canada and the Continental United States. If you're outside of these regions, feel free to contact us, and we can discuss potential options.
How much does shipping cost?
Full sets of terrain and painted models qualify for free shipping.
Half sets have a shipping fee of $20.
Custom work shipping costs will be determined and discussed during your consultation. Please reach out to us here for more information.
Can i customize my order?
Yes! We offer custom-painted models and custom terrain. If you want to place a custom order, please reach out to us here for a consultation to discuss your specific needs, preferences, and pricing.
Can i return or exchange my order?
We do not accept returns or exchanges on:
Battle-ready terrain
Custom painting or custom work
Any other products
Once an order is placed, it is final. Please review your selections carefully before completing your purchase.